Refund & Exchange Policy – Visonex Group

At Visonex Group, customer satisfaction is important to us. Our refund and exchange policy applies to wholesale and business purchases.

Eligibility for Exchange

1. Products must be reported within 7 days of delivery
2. Items must be unused, undamaged, and in original packaging
3. Proof of purchase is required

Non-Returnable Items

• Customized or special-order products
• Used or damaged items after delivery
• Clearance or promotional items

Refund Process

Once the returned product is inspected and approved, refunds will be processed within 7–14 business days via the original payment method or bank transfer.

Damaged or Incorrect Orders

If you receive damaged or incorrect products, please contact us within 48 hours of delivery with photos for quick resolution.